SHIPPING & HANDLING

We make every effort to ship the same day of order placement.  When not possible, we ship the next business day. All orders are shipped out the state of California via UPS Ground.
  • REFUSED ORDERS Will result in being charged a 20% restocking fee plus all applicable shipping and handling charges.  In the unlikely event that an order is refused due to the fault of Lustherapy, the order will be reshipped at no additional charge and expedited to arrive as required.
  • DAMAGES and SHORTAGES: All merchandise leaves our facility in excellent, saleable condition. Any damaged items please contact info@lustherapy.com within 48 hours of receipt of goods. If the packages are delivered opened, re-taped or visibly damaged, you must file a claim immediately with your carrier.  Please save all cartons and packing material for inspection by the carrier, as they mask for proof.
  • All deliveries are pending approval and merchandise availabilty
  • Standard shipping typically arrives in 3 business days. Rural and remote areas may incur longer delivery times.
  • Our carriers DO NOT require a signature. If you are not home, the package will be left at your address.
  • Rural and remote areas such as WA, OR, and ME may take longer.
  • Watch for emails from our company. Check your spam folder, as our emails do sometimes end up there. We may need additional information to process your order.

Discreet Shipping

When you order a sex toy, the last thing you want is for the mailman or any family and friends to know what you ordered, that’s why discreet shipping is so important. Lustherapy makes every effort possible to protect your privacy from the moment you place your order to the second it arrives at your door.

All Lustherapy orders are discreetly packaged in either a plain brown box or padded bubble mailer, depending on your items of course. We use brown boxes for orders with multiple items and for larger sex toys. Bubble mailers are used for smaller items, such as lingerie or lubes.

Anonymous Packaging

Neither brown box nor bubble mailer have the Lustherapy name or logo anywhere on them. We just want to make sure people cannot guess what you ordered just by looking at the box or mailing label, which is why every order leaves our facility in plain anonymous packaging.

Shipping FAQ

Does Lustherapy ship to P.O Boxes?
  • In most cases, yes we do. However, packages must not weigh more than 70 lbs and may not be more than 108 inches in total length and width.
Whats the cost of shipping?
  • Standard ground shipping is FREE on all orders over $99.00 after any sales, discounts/promo codes.
  • Standard shipping is a flat fee of $8.99 on all orders placed under $99.00.
Is express or overnight shipping available?
  • Please place your request in the order notes/shipping section when checking out and one of our customer service reps will be in contact. **Additional shipping fees will apply**
My order is over $99.00 can it be expedited/overnight for free?
  • Expedited or overnight shipping are not free, even when your order is over $99.00
When will my order arrive?
  • With standard ground shipping, delivery can be anywhere from 3-7 business days. This does not include weekends or federal holidays.