Once you receive an email informing you that your order is ready, you must pick up your items within the required number of days. If you order is not picked up, your order will be refunded.
Once you arrive at your local Lustherapy you can ask an associate for assistance on picking up your online order.
The person that placed the order online will automatically be the pickup person in store.
You’ll be required to show a photo ID and your order number to pick up your order.
Not all products listed on the website are in stock in store, call our store directly to check if we have that item in stock. The website and in store inventory vary.
Our website has a larger inventory than in-store. Orders placed for in-store pickup can take up to 3 business days to be ready.
At this moment, we do not have same day pickup. Please allow up to 3 business days for order to be ready.
Q: “I placed my order last night, why isn’t it ready next day?”
A: Due to inventory differences between online and in-store, it can take up to 3 business days.
