INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

All orders with LusTherapy are to be placed via our site at lustherapy.com

LusTherapy respects your privacy and personal information. We DO NOT accept any orders along with payment information via email or over the phone.

Thank you for shopping with us and for being a LusTherapy loyal customer!

Not to worry, we are here to help! Please send an email and be sure to include your order number along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com. We will look into it right away for you.

We accept Visa, MasterCard, American Express, and Discover cards issued within Canada and the United States. PayPal, Apple Pay and LusTherapy E-gift cards.

You can purchase LusTherapy E-gift cards right from our product list on our site.

E-gift cards are offered for $20, $50, $100, or $300.

Please Note: E-gift card will be delivered within 2 hours of purchase. All LusTherapy E-gift cards are final sale and not eligible for refunds.

E-gift cards are valid for 1 year from date of purchase and are only eligible for redemption on lustherapy.com. 

LusTherapy E-gift cards may not be redeemed for cash.

LusTherapy E-gift cards are valid for 1 year from date of purchase only.
Expired LusTherapy E-gift cards, are not eligible for reissue.
For additional questions, please send an email and be sure to include your LusTherapy E-gift card number along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com.

Please promptly send an email and be sure to include your order number along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com. We will look into it right away for you.

Once an order has been placed we are unable to cancel or make any modifications to your order.

We are confident you will love and enjoy your new goodies! We thank you for shopping with us and for being a LusTherapy loyal customer!

Yes, LusTherapy ships to PO Boxes.

Our shipping is always FREE for all orders placed over $99.00 after any sales and discounts/promo codes.

Our standard shipping is a flat fee of $8.99 for all orders placed under $99.00 after any sales, discounts/promo codes.

If you would like to submit a request for express or overnight shipping, please place your request in your order shipping notes.

*Please Note: Additional shipping fees may apply for these requests.

As always, thank you for shopping with us and for being a LusTherapy loyal customer!

Depending on product availability it may be an option. If you would like to submit a request for express or overnight shipping, please place your request in your shipping notes.

*Please Note: Additional shipping fees may apply.

As always, thank you for shopping with us and for being a LusTherapy loyal customer! After placing your order with standard shipping, your order should arrive within 3-7 business days. This does not include weekends nor federal holidays for USPS.

Not to worry, we are here to help! Please send an email and be sure to include your order number, tracking number, along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com. We will look into it right away for you.

Not to worry, we are here to help! Please send an email and be sure to include your order number, tracking number, along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com. We will look into it right away for you.

Not to worry, we are here to help! Please send an email and be sure to include your order number, tracking number, along with your contact information to LusTherapy Customer Care Support, at info@lustherapy.com. We will look into it right away for you.

LusTherapy is unable to provide any refund or exchanges. Due to the nature and health safety of all our products, all sales are final.

If the item you ordered is defective/damaged, please contact LusTherapy Customer Care Support right away within 24-48 hours of tracking delivery time.
*Please Note: All defective/damaged claims MUST include photos and video (if battery operated), showing the issue with your item. Please attach to your initial email along with your order number and contact information via e-mail at info@lustherapy.com.
Any photos and video (if battery operated), showing the issue with your item after the 24-48 hour window, will not be reviewed nor considered for your defective/damaged claim.
 

No, LusTherapy is unable to provide any refund or exchanges. Due to the nature and health safety of all our products, all sales are final. However, we are confident you will love and enjoy your new goodies!

We advise all our LusTherapy loyal customers to read our product description for a better understanding of each product before placing an order, since all sales are final.

Here’s how to start:

Tag @LusTherapy, Hashtag #LusTherapy and #SelfAwarenessIsSelfLove in your Instagram, Facebook, and Twitter post.

Send us an email with links to your social media handles to: info@lustherapy.com

We can’t wait to have you join #LusTherapy!

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